Comments on: Relationships and Trust in the Offline World http://www.sonnygill.com/relationships-and-trust-in-the-offline-world Shining Light on Social Media Sat, 28 Aug 2010 15:56:01 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Cara Mandart http://www.sonnygill.com/relationships-and-trust-in-the-offline-world#comment-6656 Cara Mandart Thu, 10 Sep 2009 20:42:19 +0000 http://www.sonnygill.com/?p=1158#comment-6656 Nice to hear a company that practices what it preaches. I worry when people view online and brick and mortar as separate. Businesses cant focus on one and ignore the other anymore, they must have a plan for both. (Many cases they compliment each other!) I have seen great customer service both in the store and online from Bloom Grocery. (I got tweets from Bloom after I mentioned them! It was pretty cool...) So now they solidified their customer base! Nice to hear a company that practices what it preaches. I worry when people view online and brick and mortar as separate. Businesses cant focus on one and ignore the other anymore, they must have a plan for both. (Many cases they compliment each other!)

I have seen great customer service both in the store and online from Bloom Grocery. (I got tweets from Bloom after I mentioned them! It was pretty cool…) So now they solidified their customer base!

]]> By: Sonny Gill http://www.sonnygill.com/relationships-and-trust-in-the-offline-world#comment-6412 Sonny Gill Mon, 31 Aug 2009 14:27:32 +0000 http://www.sonnygill.com/?p=1158#comment-6412 Yup, Connie - online co's could definitely take note of Panera, regardless that they're brick & mortar. The ideas and goals really are the same for both worlds. Yup, Connie – online co’s could definitely take note of Panera, regardless that they’re brick & mortar. The ideas and goals really are the same for both worlds.

]]> By: Connie Reece http://www.sonnygill.com/relationships-and-trust-in-the-offline-world#comment-6396 Connie Reece Sun, 30 Aug 2009 15:57:57 +0000 http://www.sonnygill.com/?p=1158#comment-6396 No wonder Panera is successful with a company culture that values relationships with customers. Other businesses -- oflline and online -- should pay attention. Thanks for sharing this story. No wonder Panera is successful with a company culture that values relationships with customers. Other businesses — oflline and online — should pay attention. Thanks for sharing this story.

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