‘Look who’s viewed your profile!’ ‘See who your top friends!’ Blah blah blah. Suffice it to say, most of us are tired of all of this spam and junk clicking going on over on Facebook. It’s not our fault right? We’re not the ones getting caught by spam tactics and spreading it across our entire network of colleagues, friends and family. But, just maybe, we are at fault here… (more…)
This post is part of the Guest Blog Grand Tour over at Life Without Pants – an epic two-month journey of over 50 guest posts. Want to learn more about Matt Cheuvront and see how far the rabbit hole goes? Subscribe to the Life Without Pants RSS feed and keep in touch!
Discounts! Coupons! X% off! We all love a sweet deal. I mean, who doesn’t want an incentive to purchase a product or service? It’s what persuades our behaviors as consumers to pick one brand over another – and unless we have a sacred affinity to a specific brand & their products {Apple Macs/iPods or Nike shoes} we’re typically swayed by these offerings.
What got me thinking is the social web and how we, as consumers, respond to brands that are utilizing these platforms to build a community but to also attract new customers. Razorfish recently conducted a study on this, stating that special offers drive engagement in social media. Some interesting takeaways: (more…)
OK, I’m not thinking Men in Black where Will Smith and Tommy Lee Jones come in with hip black sunglasses and flash a silver probe that erases any memory you have of them or mutating aliens.
It relates more to our writings
on our blogs. Getting down on paper/text our thoughts and ideas about social media or technology or whatever focus our blog is designed for. Sometimes ideas come in a snap (like this one), while others take some time to develop. Regardless of our methods, there comes a moment where you’ve written an entire post but then ask yourself this: (more…)
This year’s Digital Marketing Mixer was once again filled with great panels and smart people who I learned from and got to know during this 2-day event. I wrote a recap a year ago from my first MarketingProfs event, with an emphasis on people and passion, but this year for me focused around two trends – affirmation and testing.
I say this from more of a development standpoint. From hearing numerous panels to having 1-on-1 sit-downs with industry leaders. I’ve seen the growth from both ends of the spectrum, as talks are far past the tools and the newness of social media and deeper into what we’re actually doing right now to help businesses achieve their goals with the help of the social web.
What has this affirmed for me exactly? That the work that I and the rest of the community have put in this past year, since my last smart-people meeting, is helping move needles and shift our thinking forward with ideas and case studies on what’s working for companies today.
This second takeaway directly relates to that next level of thinking and how organizations are approaching social media today. They’re continually testing & optimizing their strategies and aren’t afraid of failing during this process.
Jay Baer summed up this thought well with this quote: (more…)
If you didn’t hear, I was busy learning and meeting some awesome people at the MarketingProfs Digital Marketing Mixer in Chicago this past week. I had the opportunity to talk with tons of smart folks, while attending several great sessions on digital marketing, social media and communities.
As a strong advocate for communities, as well as being a co-founder of #CmtyChat, I was definitely intrigued by Thursday’s interactive session on building and nurturing your online community. The panel was led by Beth Harte and included Rachel Happe, Gretchen Harding and Mildred Center.
The super smart panel had a lot of great thoughts & ideas, but here are some of the main points taken from the session: (more…)
One of the more interesting posts I read today was from David Spinks and the debate of why 9-5 should be eliminated. It took on the idea that the 9-5 should be set aside for the sake of personal lives/lifestyles, work preferences, and getting-things-done how the employee feels comfortable. (more…)
That we don’t know about you. Yes, that’s it.
Maybe it’s in our name; I know it is for me. Not many people know this but Sonny isn’t my real name. I know, the horror! Well, my birth name is Sandeep (sun-deep), an Indian name from the Punjabi dialect. You’re probably wondering why I don’t use it much? Well, I actually did in grade school and into high school. Even though it was much harder to pronounce than Sonny, which was the nickname given to me at a young age, I stuck with it. But it wasn’t until college that I decided to solely go by Sonny, unless it was on legal papers. Though I haven’t forgotten my roots with my real name, Sonny slowly became a part of my character, defining me and my personality.
What got me thinking about this idea is the social space that we live in and the communities we’re building. We divulge much of our personal and professional lives online – for the sake of authenticity and to build relationships with people we come across on Twitter, Facebook, our blogs, etc. (more…)
Facebook was pretty busy last week as they released their new Facebook Lite version of their platform and also announced a new feature that includes @mentions within your status updates. Though big releases, the main conversations I’ve seen revolved around Facebook’s mimicking of Twitter. (more…)
This is a cross-post from my basketball blog, Rockin’ The Rim. Though it reads about Michael Jordan and the game of basketball, the focus is on his nature as a competitor and the motivation he lived with to succeed every day; something we all can benefit from – basketball or not.
When it comes to the NBA and the word greatness, one person that will always pop up in our minds is Michael Jordan. We all know him for what he’s done on the basketball court and the success of 6 NBA Championships that followed. Countless MVPs, regular and postseason, All-Star Appearances, and a myriad of other accolades. The most noted achievement came last week as MJ was inducted into the Basketball Hall of Fame Class of 2009.
I’m sitting here at Panera Bread, my usual work-shifting spot, doing some Saturday afternoon work. My experience here is always a pleasant one – relaxing environment and nice employees (free Wi-Fi doesn’t hurt either.) But my time here today was a little different, as I sat next to a new-employee class that Panera was hosting for a handful of newbies.
They’ve been talking about the company’s history, the bread, and the passion that has gone into this business for over 20 years. What stuck out to me, as I overheard/eavesdropped/call-it-what-you-want on their training, was what the class ‘leader’ said:
We build trust through our relationships with our customers and our community.
I found it inspiring to hear a brick & mortar business, let alone a restaurant/bakery, put such precedence on this statement. Why did I find such surprise in it? One – we unfortunately don’t see such a passionate offline business with equally as passionate employees, as we do with Panera. Two – we seemingly correlate trust, relationships and community specifically with the online space.
Is the offline space that much more different than online when building trust and a passionate community? Trusting relationships are around us in our everyday lives with our family and friends, but why does it seem that when it comes to business, it’s more easily conceived online than when face-to-face with your customers?
In my opinion, business cultures have gone off base to a point where connecting with their customers as more than just a $ sign is out of the realm of possibility – and that’s where it has to start, culture. Panera has been in business since 1987 and from what I’ve seen in my dozens of visits and now with this new-employee class, they’ve instilled such a culture and passion within the business itself that it’s what every employee seemingly lives & breathes.
Kudos to Panera, but what can other brick & mortar businesses do to instill this sort of culture and to gain their customers’ trust? Do you have an experience like mine that you’d like to add?
Sound off – the floor is yours.
