My Experience

I’ve helped companies better understand social business and how it can influence and transform their culture and business operations. I’ve introduced social by integrating aspects of education & certification/training, listening, and customer service models – creating a holistic picture for the business that empowers teams and customers, while creating measures that holds the organization accountable.

  • I’ve built successful social strategies from small businesses to large corporations
  • I’ve learned that research and insights are extremely important to understand where your business is and how you can get it to that next level
  • Social business is more than a buzzword to me. It’s how social becomes a cultural dynamic in what and how you execute your business; impacting how you adapt, evolve, and operate
  • I’ve built social customer service programs with knowledge on strategy, development, training, execution, and measurement
  • I’m an aspiring and growing professional speaker, with recent engagements at SXSW in Austin, TX and Brand Summit

Personal Highlights

  • I’m happily married with a beautiful baby boy
  • Born and raised in Cleveland but officially a Chicagoan
  • Basketball has been and will always be the sports love of my life
  • I’m sometimes overly organized
  • My likes: technology, helping people, laughing, learning

Speaking Engagements

  • SXSWi 2012 | Panel Speaker
  • – Brand Summit | Speaker
  • Spredfast Summit – Speaker
  • Social Media Club – Chicago | Speaker
  • Chicago Social Media Breakfast | Moderator
  • DePaul University | Speaker and Panelist